ITIL 4 Foundation Certification Training Overview

The ITIL 4 Foundation Certification is an entry-level credential designed for IT professionals seeking to understand IT Service Management (ITSM) best practices. ITIL (Information Technology Infrastructure Library) is a globally recognized framework that helps organizations improve IT service delivery by aligning IT processes with business goals. This certification introduces core ITIL 4 concepts, including the Service Value System (SVS), four dimensions of service management, and key ITIL practices such as incident management, change enablement, and problem management. It also covers ITIL guiding principles, emphasizing adaptability to modern IT environments with Agile, DevOps, and Lean integration. The exam consists of 40 multiple-choice questions with a 65% passing score. ITIL 4 Foundation certification enhances IT service efficiency, customer satisfaction, and career opportunities for IT professionals, service managers, and project managers. It serves as a stepping stone to advanced ITIL certifications, helping organizations achieve continuous improvement and business value through effective IT management.

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ITIL 4 certification online
Price - $650

Course Highlights

The ITIL 4 Foundation Certification Training provides a solid understanding of IT Service Management (ITSM) based on the latest ITIL framework. It covers the Service Value System (SVS), the four dimensions of service management, and ITIL 4 guiding principles to help organizations enhance IT service efficiency.

The training includes core ITIL practices such as incident management, problem management, change enablement, and continual improvement. It also integrates Agile, DevOps, and Lean methodologies to align IT services with modern business needs.

With exam-focused study materials, real-world case studies, and mock tests, participants gain the knowledge needed to pass the ITIL 4 Foundation exam. The certification is globally recognized, making it ideal for IT professionals seeking career advancement in ITSM, IT operations, and project management.

Why Should I Choose this Certification Training

  1. Comprehensive ITSM Knowledge – Covers IT Service Management (ITSM) best practices using the latest ITIL 4 framework.
  2. ITIL 4 Guiding Principles – Emphasizes adaptability, collaboration, and continual improvement in IT services.
  3. Key ITIL Practices – Covers incident management, change enablement, problem management, service request management, and more.
  4. Modern IT Integration – Aligns ITIL with Agile, DevOps, and Lean methodologies for efficient IT operations.
  5. Career Advancement – Enhances job prospects in IT service management, IT operations, and project management.
  6. Globally Recognized Certification – Valid across industries and organizations worldwide.
  7. Career Growth & Job Opportunities – ITIL 4 certification opens doors to roles like IT Service Manager, IT Operations Manager, and Process Owner, improving salary prospects.
  8. Improved IT Service Efficiency – Helps organizations deliver better customer satisfaction, streamlined processes, and continuous service improvement.

ITIL 4 Foundation Certification Training Curriculum

  • Overview of ITIL and its evolution
  • Importance of IT Service Management (ITSM)
  • Key benefits of ITIL 4 framework

  • Service management and value creation
  • Service relationships and co-creation of value
  • Key ITIL terminologies

  • Organizations & People
  • Information & Technology
  • Partners & Suppliers
  • Value Streams & Processes

  • Focus on value
  • Start where you are
  • Progress iteratively with feedback
  • Collaborate and promote visibility
  • Think and work holistically
  • Keep it simple and practical
  • Optimize and automate

  • Exam format and structure
  • Practice questions and mock tests
  • Exam-taking strategies

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ITIL 4 Foundation Certification Training Exam & Certification

You will undergo self-paced learning where you will get an in-depth knowledge of various concepts that will be covered in the course.

Course fee includes 02 AXELOS Sample Papers for your practice and an Exam Voucher for ITIL® 4 Foundation exam.

You will get lifetime access to LMS where presentations, quizzes, installation guides & class recordings are available.

We have a lifetime 24x7 online support team to resolve all your technical queries.

You will be awarded 16 PDUs and a Letter of Course Attendance on ITIL® 4 Foundation.

We have a community forum for our learners that further facilitates learning through peer interaction and knowledge sharing.

  CALL : +1 (814)-797-7274

ITIL 4 Foundation Certification Training FAQs

As soon as you enrol into the course, your LMS (The Learning Management System) access will be functional. You will immediately get access to our course content in the form of a complete set of Videos, PPTs, PDFs and Assignments. You can start learning right away.

Yes! Soon after enrolling you have lifetime access to the course materials.

IT professionals, project managers, service desk managers, business analysts, and anyone involved in IT service delivery can benefit from this certification.

Typically, it takes 2 to 3 days of instructor-led training or 20-30 hours of self-paced study.

The ITIL 4 Foundation certification does not expire and remains valid for a lifetime.

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“ Skytech Tech Academy's PMP training provides in-depth knowledge, expert guidance, and effective exam preparation. With practical insights and flexible learning, it equips professionals to achieve PMP certification successfully. “

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