The ITIL 4 Foundation Certification is an entry-level credential designed for IT professionals seeking to understand IT Service Management (ITSM) best practices. ITIL (Information Technology Infrastructure Library) is a globally recognized framework that helps organizations improve IT service delivery by aligning IT processes with business goals. This certification introduces core ITIL 4 concepts, including the Service Value System (SVS), four dimensions of service management, and key ITIL practices such as incident management, change enablement, and problem management. It also covers ITIL guiding principles, emphasizing adaptability to modern IT environments with Agile, DevOps, and Lean integration. The exam consists of 40 multiple-choice questions with a 65% passing score. ITIL 4 Foundation certification enhances IT service efficiency, customer satisfaction, and career opportunities for IT professionals, service managers, and project managers. It serves as a stepping stone to advanced ITIL certifications, helping organizations achieve continuous improvement and business value through effective IT management.
The ITIL 4 Foundation Certification Training provides a solid understanding of IT Service Management (ITSM) based on the latest ITIL framework. It covers the Service Value System (SVS), the four dimensions of service management, and ITIL 4 guiding principles to help organizations enhance IT service efficiency.
The training includes core ITIL practices such as incident management, problem management, change enablement, and continual improvement. It also integrates Agile, DevOps, and Lean methodologies to align IT services with modern business needs.
With exam-focused study materials, real-world case studies, and mock tests, participants gain the knowledge needed to pass the ITIL 4 Foundation exam. The certification is globally recognized, making it ideal for IT professionals seeking career advancement in ITSM, IT operations, and project management.
You will undergo self-paced learning where you will get an in-depth knowledge of various concepts that will be covered in the course.
Course fee includes 02 AXELOS Sample Papers for your practice and an Exam Voucher for ITIL® 4 Foundation exam.
You will get lifetime access to LMS where presentations, quizzes, installation guides & class recordings are available.
We have a lifetime 24x7 online support team to resolve all your technical queries.
You will be awarded 16 PDUs and a Letter of Course Attendance on ITIL® 4 Foundation.
We have a community forum for our learners that further facilitates learning through peer interaction and knowledge sharing.
As soon as you enrol into the course, your LMS (The Learning Management System) access will be functional. You will immediately get access to our course content in the form of a complete set of Videos, PPTs, PDFs and Assignments. You can start learning right away.
Yes! Soon after enrolling you have lifetime access to the course materials.
IT professionals, project managers, service desk managers, business analysts, and anyone involved in IT service delivery can benefit from this certification.
Typically, it takes 2 to 3 days of instructor-led training or 20-30 hours of self-paced study.
The ITIL 4 Foundation certification does not expire and remains valid for a lifetime.
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