ServiceNow Certified System Administrator course

The current name of the course ServiceNow Certified System Administrator is supposed to prepare the customers for administration of a ServiceNow instance. This certification proves that a person is capable of setting up, managing, and monitoring of the ServiceNow platform.

The course typically covers various topics, including:

1. User Interface & Navigation: Familiarization with ServiceNow User Interface and broad navigation through modules and applications.
2. Core Configuration: Defining and administering tables, fields, forms, list, and looks UI policies.
3. Data Management: Manipulating data through import and export functions of the soft ware tools.
4. ServiceNow Functionality: Realising features such as business rules, work flows and notifications.
5. User Administration: Handling of the users, roles, group and access rights.
6. Reporting and Dashboards: The preparation and management of report and dashboards effective for measuring and tracking of certain metrics.

The kind of delivery that is most often used in a course of this type includes lectures, exercise, and practical lab in order to deliver a complete insight into ServiceNow administration. Thus, when individuals receive the certification after passing the exam for the course, and successfully setting up the ServiceNow instances, they establish that they have practical knowledge to manage such instances.

The curriculum for the ServiceNow Certified System Administrator course usually covers a broad range of topics essential for effectively managing and administering a ServiceNow instance. Here's a general outline of what the curriculum might include:

1. Introduction to ServiceNow

• Overview of the ServiceNow platform
• Understanding the architecture and components

2. User Interface and Navigation

• Navigating the ServiceNow interface
• Customizing the user interface for different roles

3. Core Configuration

• Tables, fields, and data types
• Forms, lists, and views customization
• UI policies and data validation

4. Data Management

• Importing and exporting data
• Data manipulation and transformation techniques

5. ServiceNow Functionality

• Business rules and scripting
• Workflows and automation
• Notifications and email configuration

6. User Administration

• User accounts and access control
• Roles, groups, and permissions
• Single Sign-On (SSO) configuration

7. Reporting and Dashboards

• Creating and managing reports
• Dashboard configuration and customization
• Performance analytics and tracking metrics

8. ServiceNow Applications

• Overview of various ServiceNow applications (ITSM, ITOM, HR, CSM, etc.)
• Understanding application-specific administration tasks

9. Instance Maintenance and Upgrades

• Instance configuration and maintenance best practices
• Upgrading ServiceNow instances and managing version changes

10. ServiceNow Best Practices

• Security best practices
• Performance optimization techniques
• Troubleshooting and issue resolution strategies

The course often combines theoretical learning with hands-on practical exercises and labs to ensure a comprehensive understanding of ServiceNow administration.

ServiceNow classes are often structured to provide clients with all the information on ServiceNow available to them at the time the course is being developed. These are courses that are designed to offer the students real life experiences in their practice area, and to support the theory by exercises such as laboratory part.

Scalability is another crucial characteristic of ServiceNow courses because they also concentrate on the necessary knowledge for passing the ServiceNow certification tests, like the Certified System Administrator. Consequently, these courses are designed to ensure that the students acquiring them are well prepared for these examinations and their working lives.

A large number of ServiceNow courses are available online and this enables students to study without normal classroom structures. These categories of course may also include ones that are arranged in a flexible timetable to suit the students’ time-tables.

Some of the ServiceNow courses offer not only the curriculum but also give a chance to join a community of ServiceNow professionals to communicate with and address issues to. This community may prove useful to students who are seeking to meet other people in the same line of work in order to build a list of contacts.

In general, ServiceNow courses are aimed at facing the existing educational demands and allowing the student to master the essential aspects of IT service management and ServiceNow application to enhance one’s career probability.